latest technology and professional services why do you have to lag behind with a billing software
and outdated Practice Management Software? Multiple challenges from all directions are trying to
drain you of energy, cost and resources. How to take them up heads on, while working towards
enhanced patient care, increased billing and collections, and decreased overhead/administrative
costs? Why not opt for an integrated HIS/EMR and Practice Marketing suite? It gives the much-
needed fillip to your practice. A combination of commonly given features with ophthalmology-
centric process features makes this suite the best candidate for adoption in attaining the
organizational goals of improving patient care, enhancing productivity, and optimizing billing and
GENERAL FEATURES OF A GREAT HIS/OPHTHALMOLOGY EMR
Electronic medical records: Using various ready-to-use templates physicians can prepare patient
medical records at every point of care digitally. Medical records are updated in real time across
departments. These records can be shared among practitioners of that hospital/clinic, and selective
viewing by patients through patient portal is facilitated.
E-prescription: Doctor can electronically prepare and send patient prescription to pharmacy directly.
This eliminates human error, helps to keep track of patient drug history, and saves time for patients
and pharmacists as no re-entry of prescription is required at the pharmacist’s end. Doctors can view
the stock and prescribe the suitable available medicines eliminating the use of substitute drugs.
Computerized physician order entry (CPEO): Doctors can enter further treatment instructions using
this function in the patient medical record. These may be lab tests, radiology, or medication details.
The system is designed to check for duplicate instructions before sending it to the concerned
Patient portal/mobile app: It’s a safe and secure channel for patients to be in touch with hospital
and also access their selective health information anytime from any location, just with an internet
connection. Using their login credentials patients can access the system and perform various
activities such as appointment scheduling, information enquiry, direct messaging, make payments,
and update their profile.
Clinical decision support: EMRs offer clinical decision support by suggesting diagnoses based on the
recorded complaints and vision. Most of EMRs check for drug allergies. Some may also recommend
alternative treatments or suggest physicians to perform a particular test. Examination details,
investigations required and appropriate medication can be found in the templates to be used as
prompts for complicated cases. Diverse reports like medical analysis reports, administrative reports
and graphical reports can be generated in specialty EMRs leads to better informed medical decision-
OPHTHALMOLOGY-SPECIFIC FEATURES OF TOP-CLASS HIS/EMR
What’s more, there are some fantastic ophthalmology-specific features most of the leading
HIS/EMRs have that strongly favor the suite.
Workflow is designed to cater to the needs of ophthalmology specialties, which
includes interaction between patient and physician for booking an
appointment, and subsequent primary work up by the physician, vision testing
examination and other testing, integration of test results into EMR, diagnoses,
integration of image workup, e-prescription, corrective lenses ordering and
reminders for follow-up visits.
Top-ranked EMRs have SOAP (subjective, objective, assessment, and plan) note
templates customizable for unique eye care practice needs. These EMRs
include optometry templates for eye exam, lost or blurred vision, lens
evaluation, corrective laser surgeries, conjunctivitis, corneal conditions and
ocular surgeries, among others.
EMR facilitates the physician to document ocular occlusions and other
problems graphically by providing scores of detailed diagrams.
Autorefractor, keratometer and other vision testing devices are integrated to
the EMR, allowing instant population of workflow template and supporting
diagnoses on the spot.
Because of the equipment integration to it, EMR suggests probable diagnoses
and apt ICD-10 codes and also recommends prescriptions, decreasing the
chances of over or under prescription and inaccurate coding.
Some specialist ophthalmology EMRs offer integration with opticals and
pharmacy, expediting the sale and inventory management of drugs, glasses and
SEVEN MAJOR REASONS TO ADOPT AN INTEGRATED HIS/OPTHALMOLOGY EMR
Digitize patient records: It improves clinical reporting, clinical decision-making and patient care.
EMR helps in creating reports that can identify the ailments without delay, track patient health
condition and assess risk factors. It also aids in physicians make an accurate diagnosis of the present
condition and advice future course of action.
Optimize revenue: While using paper-based charts many of the services rendered are missed and
never billed (e.g. service posting). EMR software facilitates capturing of charges for all services
provided, thereby optimize billing, which in turn increase collections. With the implementation of an
EMR the storage space of paper-based medical records is freed, which can be used as additional
consultation rooms, generating more revenues with same costs. HIS/EMR provides checks and
reminders of patients who are due for recommended consultations or for upcoming annual check-
ups, thus boosting patient volume and revenue.
Maximize insurance reimbursement: EMR software allows producing sufficient supporting
documents to comply with insurance criteria and supports the apt level of services to be billed.
Correct coding paves way for speedy reimbursement process. Still better, HIS/EMR helps in
submitting fully completed claims in the very first attempt, majorly decreasing the number of denied
Increase productivity: When EMR is not used physicians have to spend more time in creating and
reviewing patient records. Whereas an EMR generates progress notes automatically that can be
signed by the doctor on the spot or from anywhere, anytime. Time is also saved when patient
medical records are accessed by doctors and technicians without sifting through scores of paper-
based records, when lab results are received digitally and when e-prescription is followed. EMR
reduces waiting time at every point of care. Time thus saved can be utilized by the physicians and
technicians to attend to more patients each day, increasing productivity and efficiency.
Improve patient care: HIS/EMR features like integrated databases, suggestion of diagnoses based on
symptoms recorded, and drug allergic interaction verification greatly aids in correct medications and
dosages. An HIS/EMR provides standardized clinical reports that can be shared digitally among
specialists and technicians, which results in better care coordination. Timely check and reminders
provided by the HIS/EMR can be sent to all patients who are due for recommended consultations or
annual check-up. This results in increased volume and continuous care. HIS/EMR allows physicians to
share medical information to their patients digitally, increasing the chances of patients coming back
for their future medical needs.
EMRs enable physicians to maintain better communication by delivering information directly to their
patients electronically. Staying in touch drives patients to come back for future medical needs
Decrease services cost/overhead: HIS/EMR software allows for medical charts to be created at the
points of care, eliminating transcription costs. EMR reduces the costs and time related to storing and
retrieving paper charts. Patient Portal module in EMR facilitates patients enter their profile even
before the first visit, hence eliminating man hour spent by the admin staff on the same and reducing
data entry costs.
Predict actionable business outcomes: Smartly generated data using a good HIS/EMR allows for
business intelligence process analytics that calls for analyzing data and predict actionable outcomes
for management to take informed business decisions. These decisions are mainly based on such data
EMR produces by which augmented intelligence tools can utilize to ask questions, predict outcomes
and visualize results.
EMR plays a powerful role in all spheres of a medical practice in the current high-tech
scenario. Ophthalmology-specific features of an integrated HIS/EMR contribute around 60%
for the success of the suite. Given that selecting an appropriate integrated HIS/
ophthalmology EMR software, with practice management, having high-priority features like
integration with optical, pharmacy and lab as well as equipment integration is essential in
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